Circex Terms & Conditions — Full Details

Circex (https://circex.biz) is an online Sports Betting and gaming platform operated for users in Bangladesh. These terms and conditions serve as a legal agreement between circex and all registered users of the platform.

By creating an account, logging in, or using any service on Circex, you confirm that you have read, understood, and agreed to these Terms & Conditions. This also encompasses Circex's Privacy Policy and Responsible Gaming Policy.

While these terms and conditions are provided in Bengali, the English version shall serve as the legally binding text. Circex reserves the right to amend these terms at any time, and any changes will take effect immediately upon publication.

To open an account on Circex, the following conditions must be met:

• You must be at least 18 years old. Account registration by minors is strictly prohibited.
• Each person may register only one account. Duplicate accounts will be closed immediately.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Keeping your account password secure is entirely the user's responsibility.
• A national ID card or passport may be required for account verification.
• Operating an account on behalf of or in the name of another person is strictly prohibited.

Circex reserves the right to accept or reject any application. Account registrations may be declined without reason, and Circex is under no obligation to provide an explanation.

Circex supports Bangladesh's most popular mobile banking and payment methods. All deposits are securely processed via SSL encryption.

• Deposit amounts will be credited directly to your Circex account and are non-refundable.
• Payments from third-party accounts are not accepted.
• The account and payment method must be registered under the same person's name.
• Circex reserves the right to carry out verification checks on any suspicious transactions.

The following rules apply to all withdrawals from Circex:

• KYC verification is mandatory prior to withdrawal.
• Minimum withdrawal amount is ৳ 1,000.
• Withdrawals are typically processed within 24 hours.
• Winnings from bonuses are subject to wagering requirements before they can be withdrawn.
• Withdrawals can only be made to the same payment method used for the deposit.
• Accounts may be reviewed in cases of unusual withdrawal patterns.

Circex offers a variety of bonuses and promotions. By accepting any of these bonuses, the following general terms will automatically apply:

• Each bonus has its own wagering requirements, and withdrawals will not be permitted until those requirements are met.
• The welcome bonus is available once only, on your first deposit.
• Bonuses can only be used in the betting category specified for that promotion.
• Withdrawals cannot be made directly from a bonus balance.
• Circex reserves the right to modify or cancel any bonus offer.
• Claiming bonuses through multiple accounts is strictly prohibited.

For full terms on a specific promotion, please refer to the relevant promotion page. If Circex determines that a bonus has been misused, both the bonus and any associated winnings will be forfeited.

When betting on Circex, the following general rules apply:

• Once a bet is confirmed, it cannot be changed or cancelled.
• circex reserves the right to correct any erroneous odds resulting from system or technical errors.
• If an event is cancelled, all stake money will be refunded.
• Bets on events suspected of match-fixing or similar misconduct may be voided.
• Claims arising from network delays during live betting will not be accepted.

The following activities are strictly prohibited on the circex platform:

• Using the platform for fraud, deception, or any activity intended to harm others.
• Money laundering or transactions involving illegal funds.
• Creating multiple accounts to claim bonuses or gain unfair advantages.
• Placing bets using automated software, bots, or scripts.
• Unauthorized access to another user's account.
• Attempting to exploit vulnerabilities in the platform's systems or security.
• Creating an account or completing the KYC process using false information.

Circex reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of these Terms & Conditions.
• If KYC verification fails or false information is provided.
• Circex reserves the right to investigate any suspicious financial transactions.
• At the user's own request.
• Due to prolonged inactivity (no login for more than 12 months).

Users may also request account closure at any time. An opportunity to withdraw any valid balance will be provided before the account is closed, though this may not apply in cases of terms violations.

Circex is deeply committed to responsible gaming. We believe betting should be a form of entertainment, not a means of financial gain.

• Users can set their own deposit limits.
• Through the self-exclusion option, you can temporarily deactivate your account for a set period of time.
• If you experience any gaming-related issues, Circex's support team is ready to help.
• The use of parental control tools is recommended to protect minors.

For more details, visit our Responsible Gaming View page.

Circex takes the protection of users' personal information very seriously. Data collected at registration will be used solely for account management, payment processing, and compliance with legal obligations.

• Your information is never sold to third parties.
• All data is secured through SSL encryption.
• Information may be disclosed in response to valid requests from legal authorities.
• Full details on our cookie policy are available in the Privacy Policy.

To learn about our full data protection policy, Privacy Policy View page.

In the event of a dispute between Circex and a user, the following process will be followed:

• First, submit your complaint via email to support@circex.biz.
• Circex will respond within 7 business days.
• If a complaint is not resolved within 30 days of submission, it may be referred to independent mediation.
• All disputes will be resolved under the authority of Circex's regulatory body, whose decision will be final.

Circex reserves the right to modify, amend, or update these Terms & Conditions at any time. Changes take effect immediately upon publication on the website.

Registered users will be notified by email of any significant changes. Continued use of the platform following any changes will be considered acceptance of the updated terms.