Circex FAQ — Answers to all your questions

Circex is strictly for users aged 18 and above. You'll need to confirm your age during registration. Proof of age (national ID or passport) may be required during KYC verification.

on the Login page Click the "Forgot Password?" link. Enter your registered email or mobile number — a reset link or OTP will be sent to you. Use it to set a new password. The whole process takes under 5 minutes.

No. Under Circex's policy, each person may only create one account. If multiple accounts are detected, they may be suspended and all associated bonuses will be forfeited. Please follow this rule to ensure a fair and secure betting environment.

KYC verification is required for withdrawals above a certain amount. Simply upload a photo of your National ID or passport to complete the process. This keeps your account secure and helps speed up withdrawals.

If your account is suspended, email support@circex.biz or reach out via live chat. Our support team will explain the reason and resolve it quickly. In most cases, completing verification is all it takes to reactivate your account.

Circex accepts deposits via Mobile Pay, Nagad, Rocket, Upay, and direct bank transfer. All methods are processed instantly. Minimum deposit is just ৳200.

Withdrawals via mobile banking (Mobile Pay, Nagad, Rocket) are typically completed within 5–15 minutes. Bank transfers may take 1–2 business days. Having your KYC verification completed speeds up the process.

The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit varies by account level. VIP members enjoy higher limits. For more details, Terms & Conditions Read.

First, wait 5–10 minutes and refresh the page. If the balance still hasn't updated, email support@circex.biz with a screenshot of your payment, or reach out via live chat. Our team will verify and resolve the issue promptly.

Circex does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges, as determined by their respective policies.

New to Circex? You'll receive a welcome bonus on your very first deposit. The bonus is credited to your account automatically. To see the current bonus amount and terms, Promotions Page See.

Each bonus has its own wagering requirements. Typically, you can withdraw once you've placed bets equal to a specified multiple of the bonus amount (e.g., 5x or 10x). Full terms are listed alongside each promotion. Promotions Page See.

You earn a daily login bonus simply by logging in each day. Completing specific daily tasks rewards you with additional bonuses. The more consecutive days you log in, the higher your bonus grows.

Share your referral link or code with friends. When they sign up and make their first deposit, you'll earn a referral bonus. The more friends you refer, the more you earn.

Log in to your account and on the Voucher page Go there, enter your voucher code, and submit — the bonus or credit will be added to your account right away. Make sure to read the voucher's expiry date and terms carefully.

Circex offers betting on over 50 sports, including cricket, football, tennis, badminton, basketball, and kabaddi. Special focus is given to Bangladesh's most popular sports — cricket (BPL, IPL, World Cup) and football (Premier League, Champions League).

After logging in, Sports Betting Go to the section and select the "Live" tab. Browse ongoing matches, choose your preferred bet, enter the amount, and confirm. Keep in mind that odds change in real time during live betting.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" option may be available for certain matches before they begin, within a specified timeframe. Cash Out availability depends on the match and market.

If a match is canceled or abandoned, the full stake is generally refunded. If the match is rescheduled, the bet may remain valid. For full rules, Terms & Conditions on the page.

Odds are a number that indicates your potential winnings. For example, a ৳100 bet at odds of 2.50 returns ৳250 if you win (profit of ৳150). Circex uses decimal odds. on the Analysis page Learn more.

Yes, Circex maintains the highest security standards. SSL encryption, two-factor authentication, and an advanced firewall system are all in place. Your personal information and financial transactions are fully protected.

After logging in, go to Account Settings and enable 2FA under the "Security" option. An OTP will be sent via SMS or email, whichever you prefer. With 2FA active, no one can access your account even if they know your password.

Circex never sells or shares your personal information without authorization. Your data is only used where required for payment processing or legal obligations. To learn more, Privacy Policy Read.

Change your password immediately and notify us at support@circex.biz. You can also get instant help via live chat. If necessary, your account can be temporarily locked to keep it secure.

Download the Circex app directly from our Download Page Available for both Android and iOS. Download and install the app, then log in with your existing account.

On your Android device, go to Settings and enable "Install from unknown sources." Make sure your phone has enough storage space. If the issue persists, clear your browser cache and try downloading again.

Force close the app and reopen it. Check your internet connection. Clear the app cache (Settings > Apps > Circex > Clear Cache). Update to the latest version. If the issue persists, contact our support team.

Absolutely. The Circex website works seamlessly on mobile browsers too. Just visit circex.biz from Chrome, Firefox, or Safari to enjoy all features.